Where can I use the card?
The Up Dejun meal card is usable within the Up Romania affiliated partners’ network. Please check the relevant list on the affiliates’ map and look for the Up Dejun logo in the affiliated merchants’ establishments.
How can I log in to uponline?
In case you have never used the new version of the uponline platform, please sign up for a new account, using a valid e-mail address and a password consisting of at least 8 characters. You will use the same account to log in to Up Mobil app. Should you have forgotten the password chosen when signing up, please choose the option “I forgot my password” to set up a new password.
What is the validity period of the amounts transferred to the meal card?
Amounts charged to the meal card are valid during the current year, excepting the ones charged between October 1st and December 31st, which are valid until the end of the next year.
If I received my PIN via IVR, can I also get it on paper?
The method selected for the receipt of your PIN is at your Employer’s discretion. However, depending of your Employer’s option, you can only get your PIN via one method: either on paper or by IVR.
What do I have to do if I want to receive my PIN on paper?
You can talk to your Employer about changing the option of the PIN via IVR by the PIN on paper. Nevertheless, you should bear in mind that this option needs to apply for all your colleagues within the company.
Are online payments by meal card possible?
Yes, provisions with regard to the online payment using voucher cards have been enforced by Law no. 165/2018.
What should I do if I forget my PIN?
In case your Employer has opted for PIN on paper, you need to contact him to request re-issue of your PIN on paper. Should you have received your PIN via IVR, you can ask for re-issue by calling 0374.66.22.73 or by using the “PIN Re-issue” feature available on the mobile app or the uponline platform.
How can I block my card?
In case you have lost or misplaced your card, to make sure that your funds are safe, you will have to block it. You can do it from the mobile app, from the uponline platform, or by calling 0374.662.273, in which case we will block the card on your behalf.
Why didn’t I receive an SMS?
You should check with your Employer to see whether this is due to a technical error, or whether your Employer has opted out of the SMS alternative. In this latter case, you can check your transaction history from the dashboard.
What are the steps to take in order to login to my uponline account?
If you have already set up an Up Mobile account, you can use the same account to log in your uponline platform. If you have not yet set up an account, you can do that using a valid e-mail address and password containing at least 8 characters. You shall then be able to use the newly set up account to log in to the mobile app as well.
Do I have to be connected to the internet in order to use the app?
Yes, you do. Internet access is needed to log in to access uponline.
Can I change my PIN code?
Your PIN’s remains valid throughout the validity period of the card itself. Should you have lost it, you can contact your Employer to request re-issue (PIN on paper) or you can ask for re-issue by calling 0374.66.22.73 (PIN via IVR).
Where can I use the card?
The Up Vacanta holiday card is usable within the Up Romania affiliated partners’ network. Please check the relevant list on the affiliates’ map and look for the Up Vacanta logo in the affiliated merchants’ establishments.
How can I log in to the mobile app?
In case you have never used the new version of the uponline platform, please sign up for a new account, using a valid e-mail address and a password consisting of at least 8 characters. You will use the same account to log in to Up Mobil app. Should you have forgotten the password chosen when signing up, please choose the option “I forgot my password” to set up a new password.
What is the validity period of the amounts transferred to the holiday card?
Amounts transferred to the Up Vacanta card are valid for one year, starting from the date when they were transferred to the card.
If I received my PIN via IVR, can I also get it on paper?
The method selected for the receipt of your PIN is at your Employer’s discretion. However, you should bear in mind that it’s either one or the other, you cannot have both alternatives.
What do I have to do if I want to receive my PIN on paper?
The method selected for the receipt of your PIN is at your Employer’s discretion. However, depending of your Employer’s option, you can only get your PIN via one method: either on paper or by IVR.
What do I have to do if I want to receive my PIN on paper?
You can talk to your Employer about changing the option of the PIN via IVR by PIN on paper, case in which the change shall apply for all the cardholders within the company.
What should I do if I forget my PIN?
The re-issue request shall be made differently, depending on the way in which the PIN was initially received. In case your Employer has opted for PIN on paper, you need to contact him to request re-issue of your PIN on paper. Should you have received your PIN via IVR, you can ask for re-issue by calling 0374.66.22.73 or by using the “PIN Re-issue” feature available on Up Mobil and uponline.
Why didn’t I receive an SMS?
You should check with your Employer to see whether this is due to a technical error, or whether your Employer has opted out of the SMS alternative. In this latter case, you can check your transaction history from the dashboard.
What are the steps to take in order to login to my uponline account?
If you have already set up an Up Mobil account, you can use the same account to sign in your uponline platform account. If you have not yet set up an account, you can do that using a valid e-mail address and password containing at least 8 characters. You shall then be able to use the newly set up account to log in to the mobile app as well.
Can I change my PIN code?
Your PIN’s remains valid throughout the validity period of the card itself. Should you have lost it, you can contact your Employer to request re-issue (PIN on paper) or you can ask for re-issue by calling 0374.66.22.73 (PIN via IVR).
Do I have to be connected to the internet in order to use the app?
Yes, you do. Internet access is needed to access uponline.
Can I use holiday vouchers to pay for fuel?
No, holiday vouchers can only be used to pay expenses related to tourist packages including tourism and leisure services, provided they come with at least one night’s accommodation.
Can I use the gift card to pay online on the sites of an affiliate?
Yes, according to provisions of Law no. 165 / 2018, this is indeed possible.
How can I log in to the mobile app?
In case you have never used the new version of the uponline platform, please sign up for a new account, using a valid e-mail address and a password consisting of at least 8 characters. You will use the same account to log in to Up Mobil app. Should you have forgotten the password chosen when signing up, please choose the option “I forgot my password” to set up a new password.
Can I pay for part of the item / service purchased using a debit card and the rest of the amount using the Up Cadou card?
In such cases, our recommendation is to purchase the part payable by gift card and make a separate transaction for the remaining amount, which shall be paid either by cash or by a banking card.
Is typing in my PIN code mandatory for every transaction I make?
The Up Cadou card is a Contactless card, therefore no PIN code is required for transactions of less than RON 100, provided that the affiliated establishment has a POS enabling Contactless transactions.
Can I withdraw money from my gift card?
The gift card is the support used to transfer gift vouchers in electronic format. Therefore, withdrawal of money is not possible and details on the balance can only be found out by going to the Up Romania app, uponline.ro, Call Center or dedicated IVR.
Can I transfer amounts on the gift card to a bank account?
The gift card does not allow for the transfer of funds, since the card itself is topped up using gift vouchers and not cash.
In case my card is blocked at the POS, what should I do?
After nine unsuccessful attempts of to type in your PIN, your card shall be blocked. If this happens, the user needs to get in touch with his/her Employer, to arrange for the order of a new card.
How do I proceed, should I wish to use my gift card at a merchant not accepting Up Cadou cards?
In order to make it possible for us to conclude a partnership agreement for the acceptance of Up Cadou cards as a means of payment, it is essential that the respective establishment is equipped with a POS. Coordinates of the establishment shall be sent by e-mail at the e-mail address afiliati@upromania.ro or forwarded to us by using the “Recommend a Partner” feature of the app, so we can then sign a contract with them.
Where can I use the card?
The Up Cultura card can be used to purchase cultural goods and services offered by Up Romania’s network of affiliated partners. You can take a look at the updated list of affiliated partners.
What are the login data to the UpRomania Card app?
In case you have never used the new version of the uponline platform, please sign up for a new account, using a valid e-mail address and a password consisting of at least 8 characters. You will use the same account to log in to Up Mobil app. Should you have forgotten the password chosen when signing up, please choose the option “I forgot my password” to set up a new password.
My Employer has opted for PIN by IVR. Can I request to receive my PIN on paper?
You can talk to your Employer about changing the option of the PIN via IVR by the PIN on paper. Nevertheless, you should bear in mind that this option needs to apply for all your colleagues within the company.
What are the steps to take in order to login to my uponline account?
If you have already set up an Up Mobil account, you can use the same account to sign in your uponline platform account. If you have not yet set up an account, you can do that using a valid e-mail address and password containing at least 8 characters. You shall then be able to use the newly set up account to log in to the mobile app as well.
How can I change my PIN code?
Your PIN’s remains valid throughout the validity period of the card itself. Should you have lost it, you can contact your Employer to request re-issue (PIN on paper) or you can ask for re-issue by calling 0374.66.22.73 (PIN via IVR).